Effective Date: December 19, 2025
If you purchase Shipping Protection at checkout, these Shipping Protection Terms apply.
IMPORTANT: Shipping Protection is a service contract, not an insurance policy, unless we explicitly identify a licensed insurance underwriter and policy terms.
1) WHAT SHIPPING PROTECTION COVERS
Shipping Protection provides the following benefits, subject to the limits below:
(A) Lost in Transit: If the carrier tracking shows no movement for an extended period or the package is confirmed lost.
(B) Damaged in Transit: If items arrive damaged due to shipping.
(C) Missing Items: If the package is delivered but items are missing (must be reported promptly).
2) WHAT SHIPPING PROTECTION DOES NOT COVER
Shipping Protection does not cover:
- incorrect address provided by the customer
- refusal of delivery
- packages marked "delivered" but stolen after delivery (porch theft), unless explicitly included below:
Porch Theft Coverage: [YES/NO — choose and delete the other] - delays that do not qualify as "lost"
- customs delays outside our control
3) CLAIM WINDOW (DEADLINES)
You must report:
- damage: within 7 days of delivery (with photos)
- missing items: within 7 days of delivery
- lost package: within 7 days after the last carrier tracking update OR within 30 days of shipment, whichever is earlier
4) REQUIRED INFORMATION
To submit a claim, email support@quietprotector.com with:
- order number
- tracking number
- description of issue
- photos (for damage)
- any carrier communications (if available)
5) OUR REMEDY
If the claim is approved, we will, at our option:
- reship the affected item(s) once at no additional cost, OR
- refund the price of the affected item(s).
6) LIMITS
Shipping Protection applies only to the specific order where it was purchased and is not transferable.
7) CONTACT
support@quietprotector.com
Copyhero LLC dba Quiet Protector
16192 Coastal Highway, Lewes, DE 19958